Independent Monitoring

History:

Independent Monitoring for Quality (IM4Q) is a result of the Multi-Year Plan for Pennsylvania's mental retardation system. The plan called for the creation of local independent teams to monitor the quality of services for people who have an intellectual disability.


 

Purpose:

The purpose of IM4Q is to collect information to improve the quality of life of people served and supported. IM4Q is part of the mental retardation system's Quality Management process. This process is guided by the values and principles of Everyday Lives.


 

Guiding Principles of IM4Q: 

Independence: Local IM4Q programs have no conflict of interest with the mental retardation service system.
Community Participation: People with disabilities, family members, and concerned citizens participate in monitoring services.
Accountability: The mental retardation service system is accountable to improve services and supports based on results of the monitoring.
Self-Determination: People and families direct policies and procedures that promote choice and control over their financial resources and decisions that affect their lives.
 

 

How IM4Q Works:

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IM4Q uses trained independent monitoring teams to interview people.

Monitors are given a stipend of $30.00 plus mileage for each interview.

Interviews are arranged at time and places convenient to the person being surveyed and take about one hour.

M4Q involvement is voluntary. People and families are asked to participate on a random basis.

The County Mental Retardation program uses the results and interviews for quality improvement purposes, such as making changes to a person's Individual Support Plan.

 

If you are interested in becoming an IM4Q Monitor, please complete this application:

Volunteer Application for Monitoring

If yes, which type of services do you or your relative receive?



 

Your Lancaster County IM4Q Contact is:

Donna Hornberger IM4Q Coordinator
The Arc of Lancaster County
630 Janet Avenue Lancaster, PA 17601
717-394-5251
donnah@dejazzd.com

 

For additional information regarding the Pennsylvania's Department of Public Welfare, Office of Developmental Programs go to dpw.state.pa.us Click under Office of Developmental Programs. Visit the Bureau of Mental Retardation Services.